Patient Information

At our two veterinary hospital locations serving Tucson, Marana, Oro Valley, Mammoth and beyond, we are committed to providing our clients and their beloved pets with the highest quality of service, backed by years of experience and a passion for pets.

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What to Expect at a Veterinary Appointment

Knowing what you should expect from your first appointment at either of our Pet Doctor locations will help to make the process much more pleasant and enjoyable for both your pet and you.

Our Pet Care Philosophy

We proudly serve pet owners in Tucson. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion. 

We are passionate about preventive care, client education, and providing comprehensive emergency and rehabilitative care to Tucson pets.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected at the time services are provided or upon discharge of your pet. We accept payment by cash, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit and Scratch Pay as financing options. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services prior to treating your pet. However, unforeseen circumstances may arise that impact your final bill.

  We will always discuss our written estimate with all clients before they leave our facility, and require a deposit based on our estimate prior to any further treatment.

• Should I call ahead to request an appointment?

  Yes, please call ahead to Request an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency care during our regular business hours, please contact us right away.

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• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of all small domestic pets such as cats and dogs.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  A deposit payment is required for all emergency examinations. Once the staff and doctors have examined your pet, an estimate for treatment will be given to you to determine a treatment plan.

  If further hospitalization, diagnostics or surgery are required, a deposit is required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

• Do you offer cremation services for pets?

  We work with Family Pet Services, a local family owned and operated business, to provide our patients who have suffered the loss of a beloved pet with cremation services.

  Visit Family Pet Services

Pet Owner Resources

Here are some helpful links for your pet's health.